Booking Confirmation
- To confirm a reservation, a deposit of 30% of the total tour cost is required.
- For Multi-Day Tours with accommodations, the outstanding balance must be settled no later than 30 days before the tour begins.
- For Day Excursions and Transfers, the remaining payment must be completed at least 14 days prior to the scheduled start date.
Payment Methods
- Payments are accepted via credit card, debit card, or other approved channels.
- Full payment must be completed before the tour commences.
- Any banking or transaction fees incurred are the responsibility of the client.
Late Payments
- If the final balance is not received by the specified deadline, Isle Journey reserves the right to cancel the booking.
- In such cases, cancellation charges will be applied in line with our Cancellation & Refund Policy below.
Cancellation & Refund Policy
Multi-Day Tours with Accommodations
- 30 days or more before start — No cancellation fee
- 15–29 days before start — 50% of total tour cost
- 14 days before start — 75% of total tour cost
- Within 7 days of start — 100% cancellation fee
- No-shows — 100% cancellation fee
Day Tours & Transfers
- 3 days or more before start — No cancellation fee
- 1–2 days before start — 50% of total tour cost
- Within 24 hours of start — 100% cancellation fee
- No-shows — 100% cancellation fee
Cancellation by Isle Journey
If Isle Journey cancels a tour due to unforeseen circumstances (such as natural disasters, political instability, or safety concerns), guests will receive either a full refund or the option to reschedule at no additional cost.
Refund Policy
- Refunds will be processed within 14 working days of receiving the cancellation request.
- Refunds will be made using the same payment method used for the original booking.
- Any bank charges, transfer fees, or currency conversion costs will be deducted from the refund amount.
Non-Refundable Items
- Deposits made for special offers, discounted packages, or peak season reservations are non-refundable.
- Unused Services: No refunds will be issued for services not utilized (e.g., missed activities, early departures, or no-shows).
- Third-Party Costs: Expenses incurred for third-party services (such as hotels or transport providers) that are non-refundable under their own policies will not be reimbursed.